Your team can now answer customers live, from the dashboard or Slack.

See how

Build intelligent assistants in minutes, not months

Give your customers a chat, voice and WhatsApp assistant that actually knows your business: trained on your docs, able to look up orders and read the screenshots customers send, with your team joining live when it matters.

Start for free
The ToRA CX dashboard, where you create and manage assistants

Works with the tools you already use

  • Shopify
  • Stripe
  • Razorpay
  • Zendesk
  • Slack
  • WhatsApp
  • OpenAI
  • ElevenLabs
  • Vapi
  • Deepgram
  • Google

Product tour

Everything your team needs, in one place

A look at the dashboard your team works in: real screens, from a demo store.

Every conversation in one place, with the documents and tools behind each AI reply. Take over any chat in one click.

ToRA CX · Inbox
The ToRA CX inbox: a customer's chat with the AI, showing the documents and the order lookup each reply used

Use cases

One assistant, built for your team

Point it at your docs and knowledge base, and it adapts to whatever your team needs it to handle.

Customer support

Resolve common questions instantly and hand off the rest to your team.

  • Troubleshooting & FAQs
  • Reads error screenshots
  • Live handoff to your team

Sales & qualification

Engage prospects the moment they land, and qualify them before a human joins.

  • Product questions
  • Lead qualification
  • Demo booking

HR & internal helpdesk

Answer policy and onboarding questions without pulling HR into every thread.

  • Policy lookups
  • Onboarding guidance
  • Benefits questions

E-commerce

Help shoppers find the right product and track orders without leaving the chat.

  • Order status from Shopify
  • Reads invoices and receipts
  • Returns & exchanges

Features

More than a chatbot

A full support messenger on your site: it reads what customers send, checks real orders, and knows when to bring in your team.

A customer question, answered from a screenshot

Order Help

Our AI replies instantly

  1. Hi! How can I help?
  2. Why does my checkout keep failing?

  3. PAY-4021 means your bank declined the card for insufficient funds. Try a different card, or check with your bank and then retry the checkout.

For your customers

  • Reads screenshots & PDFs

    Customers attach an error, an invoice or a photo, and the assistant answers from what's in it.

  • Looks up orders & payments

    Shopify orders, Stripe and Razorpay payments, Zendesk tickets. Anything that changes data waits for the customer to confirm.

    1–3 connections by plan

  • Help search

    Visitors search your knowledge base from the widget and turn any result into a question.

  • Answers on WhatsApp too

    The same assistant answers on your WhatsApp Business number, and your team replies from the same inbox.

    Every plan

For your team

  • Learns your website

    Point it at your site. It reads the pages into its knowledge and re-syncs them every week.

  • Shows its sources

    Answers name the document they came from, and your inbox shows the documents and tools behind every AI reply.

  • Review your chats

    See what it couldn't answer or what your team corrected, and approve suggested Q&A drafted from your own documents.

    Owners and admins

Chats survive page reloads, and past conversations are one tap away. Make it yours from Widget Settings: your colours, light or dark, a home screen with your team's photos, and an optional greeting bubble.

Multi-agent AI · Specialist mode (beta)

One assistant. A team behind every answer.

Let your assistant call on specialists for orders and human handoffs, while keeping the whole conversation in one familiar voice.

  1. Customer

    Where's order 1048? And can someone help me add a gift note?

  2. Your assistant

    Searched your knowledge base

  3. Orders specialist

    shopify.order_status

    Shipped · arrives Thursday

  4. Handoff specialist

    Offers “Talk to a person”

  5. Your assistant replies, in one voice

    Order 1048 shipped and arrives Thursday. For the gift note, tap Talk to a person and our team will help. Talk to a person

  • Your assistant leads

    Searches your knowledge base, brings in specialists when needed, and writes every customer reply in your brand's voice.

  • An orders specialist checks

    Uses your connected tools to look up orders, payments and tickets. Actions that change data wait for the customer's confirmation.

  • A handoff specialist helps

    When live handoff is enabled, offers a “Talk to a person” button so the customer can bring your team into the conversation.

Turn on Specialist mode in your assistant settings. Available for text chat; specialists use the tools and handoff options you enable.

Live team

Your team, live in every chat

The AI answers first. When a customer needs a person, your team picks it up in real time, from the dashboard or from Slack.

A team working together at their desks

Order Help

Our AI replies instantly Meera is answering

  1. My blender arrived with a cracked jar.

  2. So sorry about that! A cracked jar is covered by your warranty. Want me to bring in someone from the team?

    Talk to a person
  3. Meera joined the chat

  4. Meera · Team

    Hi Kavya, Meera here. I've set up a free replacement, and it ships tomorrow.

  5. That was quick, thank you!

    Seen

For everyone on your team

Anyone in your workspace can answer customers in real time.

  • Take over any chat, then hand it back to the AI when you're done
  • Typing indicators and “Seen”, both ways
  • Answer from Slack: every chat that needs a person gets its own thread, and replies reach the customer live
  • Reply to WhatsApp customers from the same inbox, within WhatsApp's 24-hour reply window
  • Internal notes the customer never sees
  • Online and Away, so new chats only go to people who are there

For supervisors

A Supervisor role to watch every chat and step in.

  • A live board: who's waiting, who's answering what, and what the AI is handling
  • Reply to the customer yourself from the Live board, or whisper to whoever is answering without the customer seeing it
  • New chats assigned automatically, by how many each person already has
  • Alerts when a customer waits too long or a reply is late
  • Team performance: chats handled, first reply and handling time per person
  • The Live panel on every dashboard page, and on your own sites with one script tag

How it works

From zero to deployed in three steps

  1. 01

    Add your knowledge

    Upload PDFs, Word, Excel, CSV, PowerPoint or HTML files, add Q&A answers, or crawl your website. Test questions before you go live. The assistant grounds every answer in what you give it.

    Knowledge Base with a document uploaded and ready
  2. 02

    Customize the persona

    Set the name, greeting, voice, languages and tone. Choose GPT-4o or GPT-4o Mini depending on how much speed vs. quality you need.

    Assistant voice settings with English and Hindi selected
  3. 03

    Deploy with one script tag

    Paste a single line into your site and it's live — chat and voice, no backend work on your end.

    index.html
    <script src="https://widget.toracx.texora.ai/widget.js"
    data-organization-id="YOUR_ORG_ID"
    data-api-key="YOUR_API_KEY">
</script>

Voice AI

Not just chat — real conversation

Every assistant can take real-time voice calls. Customers talk, it listens and answers naturally — from the same knowledge base, with the same persona, in English or Hindi.

  • Natural, low-latency voice conversation
  • Understands and replies in English and Hindi
  • Answers from your uploaded documents

Press play on a sample to hear it

  • Customer supportEnglish

    “Sure! You can reset your password from the sign-in page. Just tap Forgot password, and we'll email you a link.”

  • Order trackingहिन्दी · Hindi

    “नमस्ते! आपका ऑर्डर कल शाम तक पहुँच जाएगा। क्या मैं आपकी किसी और चीज़ में मदद कर सकती हूँ?”

  • Sales & demosEnglish

    “Our Starter plan includes five assistants and voice calls. Shall I book you a quick demo this week?”

Analytics

Know how your assistant is doing

An Overview page for your workspace shows what customers ask, how it ends, and what it costs.

The Overview page: conversations per day by channel, outcomes, helpful replies and usage
  • Conversations per day, split by chat and voice
  • How often customers asked for a person
  • Helpful-reply rate from customers' 👍 and 👎
  • AI token and voice-minute usage
  • A “Needs a human” queue in your inbox, oldest first
  • The questions your assistant couldn't answer, and a review that suggests Q&A answers for them
  • Team performance: chats handled, first reply and handling time per person

Pricing

Simple pricing, no surprises

Start free. Upgrade when you need more seats or assistants.

Free

$0forever

  • 1 seat
  • 80 conversations per month
  • 1 assistant
  • 1 knowledge document
  • 1 tool connection
  • Chat widget
  • Voice assistants
  • API integrations
  • Order & payment lookups (Shopify, Stripe, Razorpay, Zendesk)
  • Custom branding
  • Priority support
Start for free

Starter

$10/month

  • 10 seats
  • 1,000 conversations per month
  • 5 assistants
  • 10 knowledge documents
  • 2 tool connections
  • Chat widget
  • Voice assistants
  • API integrations
  • Order & payment lookups (Shopify, Stripe, Razorpay, Zendesk)
  • Custom branding
  • Priority support
Get started

Growth

Most popular

$20/month

  • 25 seats
  • 10,000 conversations per month
  • 20 assistants
  • 25 knowledge documents
  • 3 tool connections
  • Chat widget
  • Voice assistants
  • API integrations
  • Order & payment lookups (Shopify, Stripe, Razorpay, Zendesk)
  • Custom branding
  • Priority support
Get started
Every plan includes Human handoff Live chat with your team WhatsApp (1 number) Attachments the AI can read Analytics overview Saved conversations

Deploy anywhere

One script tag. That's it.

No SDK to install, no backend to run. Generate a key from your dashboard, paste this before </body>, done.

<script src="https://widget.toracx.texora.ai/widget.js"
    data-organization-id="YOUR_ORG_ID"
    data-api-key="YOUR_API_KEY">
</script>
  • Real chat widget, live on your site in minutes
  • Opens as a full-height panel beside your page, full screen on phones
  • Matches your assistant's branding and persona automatically
  • Every session is authenticated — no impersonating another org's widget

This page is running the real widget

It's the exact same script shown here, live in the corner of your screen.

For supervisors

The Live panel, on your team's own sites

A second script tag puts the supervisor widget on your intranet, CRM or help desk: who's waiting, who's answering what, and the same take over, whisper and assign as the dashboard.

<script src="https://toracx.texora.ai/supervisor.js"
    data-organization-id="YOUR_ORG_ID">
</script>
  • No key in the snippet: it shows nothing until a supervisor signs in
  • Opens as a full-height panel, just like the chat widget
  • One sign-in lasts a shift, and only works for the Live panel
The Live panel: the team roster, two customers waiting for a person (one escalated, one on WhatsApp), and the chats with a person and with the AI

Ready to give your customers a better assistant?

Free plan, no credit card required. Live on your site in minutes.

Start for free